GroupWise email on your iPhone or iPod Touch

January 22nd, 2009 by Steven Marra

Setting the Mail app on your iPhone or iPod Touch to get GroupWise email is quick and easy!

Please note this does not apply to the GroupWise calendar. At this time, the best way to access your GroupWise calendar on your Apple device is through Safari via https://wvugw.wvu.edu

Checklist:

-A 2nd generation iPhone or iPod Touch, or a 1st generation iPhone or iPod Touch with the latest system update installed (version 2.2).

- You’ll need your username and password for the GroupWise email you want to access.

- You’ll need your Central ID username and password, too. If you don’t know yours, start here http://centralid.wvu.edu

- Make sure your device has an active connection to the internet.

  1. Find and open Settings

  2. Select Mail, Contacts, Calendars
  3. Select Add Account…
  4. Choose Other
  5. Enter your account information:

    • Name = GroupWise
    • Address is your GroupWise email address.
    • Password is the password you use to access your GroupWise email.
    • Description should fill in automagically.
    • Tap Save to continue.
  6. Under Incoming Mail Server, enter the Host Name gwpop.wvu.edu

    • User Name is the name you use to log in to your GroupWise email.
    • Password can be left alone. It carries over from earlier.
  7. Under Outgoing Mail Server, enter the Host Name exsmtp.systems.wvu.edu

    • User Name is your Central ID.
    • Password is your Central ID password.
    • Tap Save to continue.

Now your device will attempt to log in and retrieve your email. Chances are, it will ask you to accept a security certificate. If it does, please do! Or, if it fails to access your account the 1st time, follow the prompts to try again.

Sometimes it takes a minute or two for everything to sync. Be patient =)


18 Responses

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Steve – Why do you recommend Safari over FireFox on the Mac for accessing GroupWise calendar on the web? Just curious. Is there really a difference?

1    Sarah Barnes January 23, 2009 10:32 am

Sarah- I should clarify.

Safari was the only choice for web browsers on the iPhone/Touch- until a couple of weeks ago. It comes pre-installed on these devices, and works well. Apple just started approving new web browsers that use the Safari guts at their core, but they are to be used at your own peril.

For now, Safari is the only reliable game in town for web browsing on your iPhone/Touch.

Soon, hopefully, there might be a version of Firefox for these devices.

For Windows or Mac, I always recommend Firefox over any other browser. Keep Safari and IE7 on the machine(s) you use, but use Firefox as the main web browser.

Why?

Firefox is Open Source, plus it works on Linux, Windows, and Macs. It’s free to download and use, adheres to web standards, and is updated with security and bug fixes promptly.

And it’s customizable with an overwhelming number of downloadable add-ons. I’ve got everything from a built-in Twitter client, to a Woot watcher, a super-duper tabbed browsing utility, to a dedicated Evernote button, and a plug-in that lets Firefox embed Internet Explorer in its own tab (for those poorly designed, non-web-standards compliant sites that require IE to work correctly).

2    Steven Marra January 23, 2009 11:41 am

Very good. Very good. MIX is just as easy to set up. Just enter your MIX email address where applicable, and change the incoming server to mix.wvu.edu. Very good post Steve.

3    Jamie February 02, 2009 9:48 am

We’ve just put everybody in my company on iPhones and I was looking into Group applications like this.

Good post.

Thanks,

Jon Boyd

[...] couple of months ago we posted about accessing GroupWise email on an iPhone or iPod Touch. At that time we did not know of a way to sync GroupWise calendars with these devices as well.  [...]

how do you set up a student MIX account on an iPhone??

6    Courtney Ellen Fletcher May 04, 2009 10:09 pm

I would also like to set up an iPhone for a MIX account

7    Daniel June 01, 2009 6:04 pm

Can we get the smtp authentication switched over to MasterID instead of CentralID? This is the first time in years that i’ve seen the need for Central ID …

8    Michael Bond June 24, 2009 10:12 am

After the MIX update, on the iPhone, incoming mail is fine, but you cannot send mail from the iPhone.

perhaps a change in the outgoing server?

Also, if syncing with Mail on a macbook, you can also not send mail through MIX.

Any suggestions?

9    Jessica Ford September 01, 2009 12:49 am

Syncing GroupWise calendars with other apps and RSS feeds is now trivial. Go to the iPhone apps store and do a simple search. What one should be looking at though is how to apply the above challenge to the iTablet.

10    Dr. Rory Lewis October 01, 2009 1:53 am

Could you also post directions for setting up the Palm Pre to access GroupWise email?

11    David Roth October 10, 2009 11:38 pm

Rory: When Apple gets around to rolling out a tablet device, we’ll be there =)

Syncing GW calendars might be easier if Novell makes some rumored changes to their software in the coming year. I hope so. There still isn’t an easy and/or free method I’ve found that works better than detailed by Roman in another post.

David: The info we give here, for host names and whatnot, should be applicable to your Pre. We don’t have a Pre to work with, hence no info on the blog. I imagine you could just as easily add a new email account with your Palm device, but I don’t know the specifics.

About MIX: As Jamie says, you should be able to “Just enter your MIX email address where applicable, and change the incoming server to mix.wvu.edu”.

12    Steven Marra October 14, 2009 12:16 pm

I know this is tedious, but I have yet to get an answer as far as MIX on the iPhone post Mix update.

It’s still having the same issues. Like I said, it was a breeze prior to the update, but now the iPhone, iTouch, or MAIL on a macbook is unable to send via MiX.

Again….Any suggestions???

jford19@mix.wvu.edu
jessicaannford@gmail.com

13    Jessica Ford October 14, 2009 1:56 pm

Jessica: These are the things I’ve got plugged in to my iPhone/Touch for MIX:

Incoming Mail Server
Host name: mix.wvu.edu

Outgoing Mail Server
SMTP: exsmtp.systems.wvu.edu
Central ID and Password for the Outgoing Mail Server

I can post screen shots of the setup tomorrow.

14    Steven Marra October 14, 2009 4:40 pm

I know I’m not crazy or technologically stupid (lol) but I have entered the above four times and am getting an error.

I am getting the error that my incoming username/password is
incorrect. I am 100% sure I am entering the correct username/password

15    Jessica Ford October 21, 2009 12:01 pm

I guess it was an issue with my phone because I got a new iPhone and it worked the first time I attempted! Sorry for the confusion and thanks for all the help :)

16    Jessica Ford October 27, 2009 10:52 am

Hey I thought that some of the posts for setting up mix on your iPhone were pretty confusing so I thought I’d add what I know:

My mix works on my phone with absolutely no errors or annoyances (thankfully). This is what I did to set up:

Under Settings > Mail, Contacts, Calendars
Select Add Account > * Here you will be prompted with a menu that has Gmail, Yahoo, etc. Select ‘Other’.

Choose Add Mail Account, then enter your contact info for your mix account. After it checks your info, select IMAP at the top so that it is highlighted in blue.

Now, for the section IMAP Account Information:
Name: Enter your full name.
Address: Enter your full mix address.
(Description will fill in itself)

For the section called Incoming Mail Server:
Host Name: mix.wvu.edu
User Name: type your mix username
Password: type your mix password

For Outgoing Mail Server:
SMTP: exsmtp.systems.wvu.edu

After you Save all of this information, it takes about 5 minutes to process… Just wait until it finishes, it will work, I promise :)

Finally, after your email is set up, go back into Settings > Mail, Contacts, Calendars
Click your mix account
Click SMTP
Under Other SMTP Servers, Turn ON AT&T SMTP Server
This will help with sending emails.

That should be it! Good Luck.

17    Anastasia Pavlovic November 02, 2009 11:01 am

I have had no luck with this set up
Roland Laman

18    Roland Laman November 03, 2009 12:13 pm

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